A few points come up often enough that they are worth stating plainly. These notes explain how we describe stock, what a written quote actually covers, and where the line sits between our responsibility and yours once a parcel leaves the warehouse.
Product photos show the general type of item, not always the exact brand or pack count that ships. Manufacturers change packaging and case sizes without notice. If a specific brand, glove thickness or pouch dimension matters to your protocol, say so in your list and we will confirm what is currently in stock before the quote is issued.
A quote reflects the items, quantities and delivery province you send us. It is valid for the period stated on the document. If your list changes after the quote is issued, or if you add items later, we reissue rather than adjust the original. Bulk pricing on gloves, syringes, gauze and IV lines applies at the case level, not per box.
We help match fittings, sizes and compatible accessories before you buy, but the final check sits with the person using the item. Reception furniture, mobility aids and diagnostic instruments are made to standard dimensions; if your room or existing equipment differs, send measurements and we will say whether the item will work.
A monthly standing order ships the same list on a fixed schedule. You can pause, swap an item or change quantities between cycles, but changes need to reach us before the cut-off for that month. Standing orders are for repeat consumables; once-off equipment is quoted separately each time.
Orders ship from Johannesburg and Cape Town, with same-week delivery to Gauteng, the Western Cape and KwaZulu-Natal. Other provinces take longer and depend on the courier route. Delivery estimates are given in working days and start from dispatch, not from when the quote was accepted.
Consumables that have left their sealed packaging cannot be returned, for obvious reasons. Unopened stock and equipment can be returned within the window stated on your invoice, provided it is in resale condition. Report shortages or transit damage within a few days of delivery so we can raise it with the courier while the trail is still fresh.
If something in your order does not match these notes, contact us before placing the next one. It is easier to correct a list than to reverse a delivery.
Feedback from GP rooms, frail care homes and small day hospitals that order consumables, instruments and furniture from us. The notes below focus on what actually changed in their ordering routine, not on praise.
We used to run out of gauze and self-seal pouches mid-month and send someone to a pharmacy at short notice. Sending one list for a written quote took the guesswork out of it. Now the same items arrive on a standing order and the dressing room is never short on a Friday.
We needed a wall-mounted diagnostic set that would fit an older consulting room with awkward brickwork. They asked for the room layout before quoting and suggested a handheld unit instead. That saved us from drilling into a wall that would not have held the bracket.
Glove sizing was the thing we kept getting wrong when ordering by box. They helped us work out the mix of sizes across the care team and we moved to case quantities. Fewer half-empty boxes sitting in the storeroom, and the carers stopped swapping gloves between shifts.
The reception chairs and waiting room bench arrived flat-packed, which we did not expect. Assembly took an afternoon but the fittings were all labelled and nothing was missing. Two years on, the upholstery has held up better than the previous set.
We order IV lines and syringes in bulk and had a batch arrive with a slightly different connector than our previous supplier. They flagged it on the quote before shipping so we could check compatibility with our pumps first. That kind of heads-up is rare.
Delivery from the Cape Town warehouse reached us in the Western Cape within the same week, which matters when a sterilisation cycle is waiting on pouches. We now keep a two-week buffer instead of a two-month one.