These terms cover how quotes, standing orders, deliveries and returns work when you buy medical equipment and consumables from Yak Medical. They apply to GP practices, clinics, frail care homes and day hospitals ordering through this site or by email.
We supply examination room basics, diagnostic instruments, wound care consumables, PPE, sterilisation pouches, mobility aids and reception furniture. Catalogue listings describe the item, available sizes and compatible accessories. A written quote confirms the exact specification, quantity and lead time before any order is placed.
A quote is valid for the period stated on it and is based on the list you send. Monthly standing orders repeat the agreed items on a fixed schedule; changes to quantities or item lines must be sent before the cut-off date for that cycle. If a supplier discontinues an item, we offer the closest equivalent and wait for your confirmation.
Orders ship from Johannesburg and Cape Town, with same-week delivery to Gauteng, the Western Cape and KwaZulu-Natal where stock allows. Risk passes to the buyer on delivery, so check cartons for damage before signing. Report shortages or transit damage within two working days with the delivery note number so we can trace the consignment.
Sealed, unused stock in its original packaging can be returned within the window stated on your quote. Sterile items, opened consumable packs and custom-ordered fittings cannot be returned once the seal is broken. If we shipped the wrong size or an incompatible accessory, we arrange collection and replacement at our cost.
You are responsible for confirming that items match your clinical protocols, that staff are trained on the equipment supplied, and that consumables are stored per the manufacturer's instructions. Product information on this site is general guidance and does not replace clinical judgement or the instructions in the packaging.
Our liability for any order is limited to the value of the goods supplied in that order. We are not liable for indirect losses such as lost consulting time, delayed procedures or replacement sourcing from another supplier. Nothing here excludes rights you hold under South African consumer law.
We may pause or close an account where orders are repeatedly unpaid, where returned goods are misrepresented, or where the catalogue is used for resale outside the agreed terms. You may cancel a standing order at any time by written notice; orders already packed or dispatched for that cycle still stand.
We update these terms when delivery arrangements, return windows or supplier conditions change. The version published on this page applies to new quotes from its effective date. Material changes are noted on the page, and continued ordering after an update means you accept the revised terms.
Questions about these terms, a specific quote or a return can be sent to info@yakmedical.com or raised by phone on 0537547939. Written correspondence: 8174 Daniels River Suite 754, North Henry, GP 9660.